• Dec 3, 2014

ABC Background Briefing Hearing Aids

The program starts with a Tony Buckley expressing concern at how quickly his audiologist started selling him a hearing aid priced at $12000. Apparently before the tests were even fully complete. The urgency of the sale rang alarm bells for Tony.

Vertical IntegrationWhat the program so expertly exposes is the vertical integration of hearing centres (where a manufacturer owns the retail stores), and the incentives (commissions) to up sell given throughout the industry including government run organisations.
Conflicts of interest and audiologists being compromised seem to be the order of the day.

These are the reasons I as a hearing aid wearer started the sites -:

When I was approached by a chain to trial a hearing aid (which I thought was fantastic) I simply could not find a price anywhere except on overseas websites where the same aid was a fraction of the price quoted to me.

Another alarming situation is the targeting on vulnerable older people for hearing aids that all so often end up in a drawer.
My sites are geared around the concept that if you know nothing about hearing aids or you have a parent who you think may need one you can learn more whether you use my referral service or not.
I am paid to promote audiologists but only promote those I would (and do) use myself.

ABC background briefing is an exceptional program in typical ABC investigative journalistic tradition (are you listening Tony Abbot).
See the full ABC Background Briefing audio and transcript at Have I got an aid for you

Selected excerpts from the program

Hagar Cohen: "What Tony Buckley didn't know is that most audiology clinics in Australia have financial links with hearing aid manufacturers."
 
Hagar Cohen: "About a third of audiology clinics are vertically integrated, which means they are owned by the manufacturers. Others receive commissions on the sale of hearing aids, and there are attractive perks for audiologists who sell the more expensive models."

Incentives Trips to Las VegasHagar Cohen: "...One company offered trips to Las Vegas"

Hagar Cohen: "Elsewhere in the health profession these practices are considered as corrupt, according to Professor of Medicine Paul Komesaroff."

Hagar Cohen: "This practice has become so widespread that even the government's clinicians receive bonuses if they sell the expensive models."

Hagar Cohen: "Gina Mavrias is the operations manager of the government agency Australian Hearing. Audiologists there receive a 5% commission on the price of the device they sell. So, for example, they will receive $600 for the sale a $12,000 device. This is not disclosed to the patients."

Hagar Cohen: "In 2005 an influential report about the hearing impaired found that only a quarter of the people with hearing problems have hearing aids. This was seen by the industry as a massive business opportunity, although in reality, growth remains slow. Nevertheless, some of the bigger audiology clinics started aggressive marketing campaigns that targeted Australia's older population."

Free Hearing Tests

Free hearing tests are often used to lure in elderly people. Unsolicited letters will also confuse some who may mistake these as a government service only to find they are targeting top up sales. Top up sales are sales of hearing aids that are above the price what the government will subsidise. Usually many $1,000s above.


Hagar Cohen: "In 2004 a senior audiologist with National Hearing Centres says she was expected to fit people with hearing aids, even if their hearing was normal. Dahlia Sartika says she refused to do this. She then was in trouble for failing to meet the company's sales targets."


Background noise still a problem for hearing aids.
Noisy restaurants may still be a problem for people even with the latest hearing aids.


Phil Nakad: "We don't believe hearing aids should be fit just to be put in a drawer."


Hagar Cohen: Unlike most other health professionals, audiologists are not required to register as practitioners, and ethical guidelines aren't enforceable. To access government funding—for example subsidies of hearing aids for pensioners—audiologists are required to be members of the association called Audiology Australia, and most audiologists are. That association has a code of conduct, and receiving commissions on the sale of hearing aids is clearly against the code, according to independent Melbourne audiologist, Ross Dineen.

Few audiologists are independent and can set their own standards.


Hagar Cohen: "Because of the way the profession is set up in Australia, it's not actually necessary to have any qualifications at all to sell hearing aids."


Hagar Cohen: "The hearing aid manufacturers bought up many of the smaller clinics, and the industry became focused on selling devices."


Hagar Cohen: "Whitfeld worked for Connect Hearing for a year before leaving. He couldn't reconcile the company's practices with his professional standards."

Chris Whitfeld: "My main concern is really to do with vertical integration and where a clinic is owned by a hearing aid company, the clinicians are paid commissions for devices that they sell which are basically ramped up higher and higher towards the more expensive hearing aids. So there's a constant pressure on the clinician financially to use the higher-end hearing aids. So this is kind of the normal part of the way people are employed in hearing aids now."

 

Sales based focus - salesmen instead of audiologist.

used car salesmanAudiology is now a masters degree - but graduates are often confronted with a sales environment quite different to their training.
The pressure to perform can be disconcerting for a graduate that may see themselves as a medical professional rather than a 'used car salesperson'.

[NGO Better Hearing Victoria]
Carol Wilkinson: "People who are just really just trying to sell something rather than provide a health benefit. In fact I quote from one of the guys: 'I felt they were more interested in my hip pocket than in offering healthcare. They won't answer my questions. The audiologist seemed to be more interested in sales than healthcare, and I was quoted over $12,000 for a pair of hearing aids. I still don't really know what my hearing is like. Can you help me?'

Carol Wilkinson: "$12,000, $10,000. We even hear of hearing aid prices coming down amazingly as soon as somebody mentions, 'Look I'm sorry, I'll have to go somewhere else, I've been quoted half that somewhere else.' 'Oh don't worry, we can match that.' It's like a used car yard."

See the full ABC Background Briefing audio and transcript at Have I got an aid for you

Other Articles

15/05/2019 Changing Attitudes to Hearing Aids »
09/04/2019 What is the process for buying a hearing aid? »
06/02/2019 One Hearing Aid or Two? »
31/01/2019 Hearing Aid Cost Breakthrough 2019 »
29/08/2017 Hearing Aid Future is Here »
09/06/2017 ABC Checkout Warns on Hearing Aid Purchases »
13/04/2017 Listening better in a noisy world »
21/02/2017 Hearing augmentation devices - IQBuds »
08/12/2016 Childrens Hearing Linked to Social Disadvantage »
24/10/2016 Hearing with Less Effort »
25/01/2016 Seven Thousand Ways to Listen »
01/10/2015 Hearing Loss and Dementia »
06/03/2015 Myth: Hearing Aids do not work »
20/11/2014 Buying a hearing aid for your parents »
11/09/2014 Tinnitus who has it and why? »
17/01/2014 Is BlueTooth making costly Hearing Aids redundant? »
13/01/2014 Research Online and Save »
08/10/2013 Phonak Q10 Hearing Aid Review »
13/05/2013 Is anyone listening to you »
12/04/2013 Hearing Aid Repairs »
05/04/2013 Will I benefit from a hearing aid? »
18/03/2013 Compare Hearing Aids »
13/03/2013 Audiologists are now mobile »
08/03/2013 Hearing and your work prospects »
18/12/2012 Hearing and your baby »
13/12/2012 Occlusion effect when wearing hearing aids »
24/10/2012 Hearing Aid Brands in Australia »
18/10/2012 ReSound Verso »
03/10/2012 Waterproof Hearing Aids »
28/05/2012 Music to your ears »
19/02/2012 Donate hearing aids that are no longer needed »
31/01/2012 An Invisible Hearing Aid »
26/11/2011 Who to see for sudden hearing loss »
03/11/2011 Restore your hearing or use aids »
13/09/2011 Not wearing your hearing aids »
29/08/2011 Audiologists Career Path »
26/08/2011 Bluetooth Hearing Devices »

Hearing Aid Referral

Get the best price and care from our network of professionals

FREE/no obligation

  • Great Care
  • Major Brands
Continue

Hearing Aid Prices

from $1995

to $2995
  • The first site in Australia to list hearing aid prices across all major brands. 3 years clinical services and full warranty.
Recent Facebook Posts

Hearing Aid Brands in Australia

Phonak Hearing Aids
Oticon Hearing Aids
Resound Hearing Aids
Siemens Hearing Aids
Sonic Innovations Hearing Aids
Starkey Hearing Aids
Widex Hearing Aids
Unitron Hearing Aids